Legal
Refund Policy
Last updated January 03, 2024
Eligibility for Refunds
Refunds are available for new customers within 48 hours of the initial purchase of a hosting service. After this period, all sales are final. This policy applies to VPS hosting plans only.
Non-Refundable Items
The following are not eligible for refunds: setup fees, domain registrations, SSL certificates, any add-on services, or services that have already been provisioned and actively used for more than 48 hours.
How to Request a Refund
To request a refund, open a support ticket via our client portal at spectralnodes.com/dashboard within the eligible period. Include your order number and the reason for your refund request. Our team will review and respond within 1–2 business days.
Processing Time
Approved refunds are processed within 5–10 business days. The refund will be credited back to the original payment method used at the time of purchase.
Service Termination
Upon receiving a refund, your hosting service will be immediately terminated and all associated data will be permanently deleted. SpectralNodes is not responsible for any data lost following a refund.
Abuse of Policy
SpectralNodes reserves the right to deny refund requests that appear to be abusive or in violation of our Terms of Service. Repeated refund requests or fraudulent claims may result in account termination.
Changes to this Policy
SpectralNodes may update this Refund Policy at any time. Changes take effect immediately upon publication on our website. Continued use of our services constitutes acceptance of the revised policy.
For any questions about our refund policy, please contact our support team.